When you interact with a business that uses Ace, we may collect the following information:
Business name, owner name, phone number, and email address
Caller phone numbers and call recordings
Lead information: caller name, service needed, address, preferred appointment times, and vehicle information
Conversation transcripts and summaries from voice and text interactions
2. How We Use Your Data
We use the information we collect to:
Provide AI receptionist services including answering calls, capturing leads, and scheduling appointments
Send SMS messages for appointment booking, confirmations, and follow-ups
Generate lead reports and analytics for business owners
Improve our voice and text AI service quality
2a. SMS/Text Messaging
If you opt in to receive SMS messages from Ace, the following applies:
Types of messages: Appointment confirmations, follow-ups, service updates, and booking notifications
Message frequency: Message frequency varies based on your account activity
Rates: Message and data rates may apply depending on your mobile carrier plan
Opt out: You can opt out at any time by replying STOP to any SMS message
Help: Reply HELP to any SMS message for assistance
Data sharing: We will not share, sell, or transfer your mobile phone number or any information collected through our SMS messaging program to third parties or affiliates for marketing or promotional purposes
Consent: Consent to receive SMS messages is not a condition of purchase or service
3. Data Storage & Security
Your data is stored on secure, encrypted servers. We use industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. All data is transmitted over encrypted connections (HTTPS/TLS).
4. Third-Party Services
Ace uses the following third-party services to operate:
Twilio — for phone calls and SMS messaging
Retell AI — for AI voice agent conversations
Supabase — for authentication services
Each third-party service has its own privacy policy governing how they handle data. We only share the minimum information necessary for these services to function.
5. Data Retention
Lead data and business records are stored permanently and are never deleted. This ensures business owners have a complete record of all customer interactions. Call recordings and conversation transcripts are retained for quality assurance and business record purposes.
6. Your Rights
As a user of our service, you have the right to:
Request a copy of your data by contacting us
Opt out of SMS messages at any time by replying STOP
Cancel your service at any time with no further data collection
Request information about what data we hold about you
7. Call Recording Disclosure
All calls handled by Ace are recorded for lead capture, appointment scheduling, and quality assurance purposes. By calling a business that uses Ace, you acknowledge that your call may be recorded.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.