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Privacy Policy

1. Information We Collect

When you interact with a business that uses Ace, we may collect the following information:

• Business name, owner name, phone number, and email address
• Caller phone numbers and call recordings
• Lead information: caller name, service needed, address, preferred appointment times, and vehicle information
• Conversation transcripts and summaries from voice and text interactions

2. How We Use Your Data

We use the information we collect to:

• Provide AI receptionist services including answering calls, capturing leads, and scheduling appointments
• Send SMS messages for appointment booking, confirmations, and follow-ups
• Generate lead reports and analytics for business owners
• Improve our voice and text AI service quality

3. Data Storage & Security

Your data is stored on secure, encrypted servers. We use industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. All data is transmitted over encrypted connections (HTTPS/TLS).

4. Third-Party Services

Ace uses the following third-party services to operate:

• Twilio — for phone calls and SMS messaging
• Retell AI — for AI voice agent conversations
• Supabase — for authentication services

Each third-party service has its own privacy policy governing how they handle data. We only share the minimum information necessary for these services to function.

5. Data Retention

Lead data and business records are stored permanently and are never deleted. This ensures business owners have a complete record of all customer interactions. Call recordings and conversation transcripts are retained for quality assurance and business record purposes.

6. Your Rights

As a user of our service, you have the right to:

• Request a copy of your data by contacting us
• Opt out of SMS messages at any time by replying STOP
• Cancel your service at any time with no further data collection
• Request information about what data we hold about you

7. Call Recording Disclosure

All calls handled by Ace are recorded for lead capture, appointment scheduling, and quality assurance purposes. By calling a business that uses Ace, you acknowledge that your call may be recorded.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.